Refund policy

1. Eligibility for Returns & Exchanges

Anaya Silver accepts returns or exchanges only in the following cases:

You received an incorrect product
The jewellery has a manufacturing defect
The product was damaged during transit

If any of the above apply, you must contact us within 3 days of delivery to initiate a return or replacement. Requests raised after this period will not be entertained.

2. Non-Returnable Items

The following items are not eligible for return or exchange unless found defective:

Personalised or custom-made jewellery (including engraved name pieces)
Gift-wrapped or customised orders with personal notes or photos
E-Gift Cards and digital products

These items are made or packaged specifically for you and cannot be resold.

3. Return Conditions

To qualify for a return or exchange:

The product must be unused, unworn, and unaltered
It must be returned in its original packaging
All tags, certificates, jewellery pouches, and invoices must be included

Items showing signs of wear, damage, resizing, polishing, or tampering will be rejected.

4. How to Initiate a Return or Exchange

To request a return or exchange:

Email us at support@anayasilver.com or
WhatsApp us at 8368061058
Contact us within 3 days of delivery

Please include:

Order ID
Reason for return or exchange
Clear photos or videos (mandatory for damaged or defective items)

Our team will review your request within 24–48 hours.
Once approved, we will arrange a reverse pickup or share return instructions.

5. Refunds

Once the returned item is received and passes inspection, refunds are processed within 7–10 working days
Prepaid orders are refunded to the original payment method
COD orders are refunded via bank transfer after verification

Original shipping fees and COD charges (if any) are non-refundable.

6. Exchanges

Exchanges are processed only after the original product is received and verified
If the requested replacement is unavailable, you may choose another product of equal value

7. Damaged or Incorrect Products

If you receive a damaged or incorrect item:

Record clear unboxing photos or videos before opening the parcel
Contact us within 48 hours of delivery via email or WhatsApp

After verification, a replacement or refund will be issued at no extra cost.

8. Cancellations

Orders can be cancelled within 12 hours of purchase, provided they have not been shipped
Once dispatched, orders cannot be cancelled
Personalised or custom-made orders cannot be cancelled once production has started

9. Return Shipping & Costs

Anaya Silver bears the return shipping cost for approved damaged or incorrect items
For other eligible returns, a return handling fee may be deducted based on the order
Returns must be shipped using our approved courier partner only