Privacy policy

  • Last updated: December 10, 2025

    Anaya Silver operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a secure and premium jewellery shopping experience. Anaya Silver is powered by Shopify, which enables us to offer these Services.

    This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or otherwise interact with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the handling of personal information.

    By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

    1. Personal Information We Collect

    When we use the term “personal information,” we mean information that can identify you directly or indirectly. Depending on how you interact with us, we may collect the following:

    a. Contact Information

    • Name

    • Billing and shipping address

    • Phone number

    • Email address

    b. Payment Information

    • Payment method details (processed securely via third-party payment gateways)

    • Transaction confirmations and order details

    Note: Anaya Silver does not store your card or banking details.

    c. Account Information

    • Login credentials

    • Preferences and settings

    d. Order & Transaction Information

    • Products viewed, added to cart, or purchased

    • Order history, returns, exchanges, or cancellations

    e. Communication Data

    • Emails, messages, or inquiries sent to our support team

    f. Device & Usage Information

    • IP address

    • Browser and device type

    • Website interaction data collected via cookies and similar technologies

    2. Sources of Personal Information

    We collect personal information from:

    • Directly from you when you place an order, create an account, or contact us

    • Automatically through cookies and website analytics tools

    • Service providers such as payment gateways, shipping partners, and Shopify

    • Third-party partners involved in marketing or advertising (where permitted by law)

    3. How We Use Your Personal Information

    We use your information for the following purposes:

    a. Order Fulfilment & Service Delivery

    • Processing payments

    • Shipping orders

    • Managing returns, exchanges, and refunds

    • Providing customer support

    b. Account Management

    • Creating and maintaining your account

    • Saving preferences for a smoother shopping experience

    c. Communication

    • Order confirmations and delivery updates

    • Responding to queries and support requests

    d. Marketing & Promotions

    • Sending offers, updates, or promotional messages (you can opt out anytime)

    e. Security & Fraud Prevention

    • Preventing unauthorised transactions

    • Protecting our customers and platform

    f. Legal & Compliance

    • Complying with applicable laws and regulations

    • Enforcing our Terms, policies, and rights

    4. Disclosure of Personal Information

    We may share your information only when necessary, including:

    • With Shopify and authorised service providers (payment processing, shipping, IT support)

    • With courier partners to deliver your orders

    • With legal authorities if required by law

    • During business transfers such as mergers or restructuring (if applicable)

    We do not sell your personal data.

    5. Shopify & Third-Party Services

    Our store is hosted on Shopify. Shopify may collect and process certain personal data to provide and improve its services. Your information may be stored on secure servers located outside your state or country.

    To learn more, you can review the Shopify Consumer Privacy Policy at:
    https://privacy.shopify.com

    6. Third-Party Links

    Our website may contain links to third-party websites or platforms. We are not responsible for their privacy practices, content, or security. We recommend reviewing their policies separately.

    7. Children’s Privacy

    Anaya Silver does not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal data, please contact us and we will take appropriate action.

    8. Data Security & Retention

    We use industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.

    We retain personal information only as long as necessary to:

    • Fulfil orders

    • Provide services

    • Comply with legal obligations

    • Resolve disputes

    9. Your Rights

    Depending on applicable laws, you may have the right to:

    • Access your personal data

    • Request correction of inaccurate information

    • Request deletion of your data

    • Withdraw marketing consent

    To exercise your rights, contact us using the details below. Identity verification may be required.

    10. Refunds & Store Credit

    Anaya Silver does not issue store credit.
    All approved refunds are processed as follows:

    • Prepaid orders → Original payment method

    • COD orders → Bank transfer after verification

    11. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

    12. Contact Us

    If you have any questions about this Privacy Policy or your personal information, please contact us:

    📧 Email: support@anayasilver.in
    📍 Country: India